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Guest Relations Executive

2 weeks ago

Delhi, Delhi, India Vianaar Homes Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position:
Guest Relations Executive (Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive
Guest Relations Executive
who combines
strong operational expertise
with
business development acumen
. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

  • Manage day-to-day operations efficiently to ensure seamless guest experiences.
  • Address guest concerns effectively, both
    pre-booking and post-booking
    , ensuring timely resolution and satisfaction.
  • Oversee
    inventory management
    for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
  • Maintain
    property upkeep
    standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
  • Implement and monitor
    upkeep schedules
    and regular property inspections.
  • Supervise and coordinate
    housekeeping staff
    , ensuring quality and efficiency.
  • Ensure consistent
    quality control
    across guest rooms and common areas.
  • Coordinate
    repairs and maintenance
    as needed to ensure operational continuity.

Business Development & Revenue Initiatives

  • Drive
    lead generation
    for new properties/apartments.
  • Assist in
    property acquisitions
    by scouting nearby locations and generating local leads.
  • Support
    revenue-enhancing activities
    , such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
  • Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

  • Manage and coordinate with
    suppliers and vendors
    to ensure timely procurement and cost efficiency.
  • Assist in
    staff training
    , including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • 1–4 years of experience in hospitality operations, guest relations, or property management.
  • Strong organizational and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office and basic property management systems.
  • A proactive, service-oriented, and ownership-driven attitude.