Business Support Executive

1 week ago

Goregaon East Mumbai Maharashtra, India VOLA GLOBAL LLP Full time

**Role Overview**

As a **Business Support Executive**, you will be the primary interface for our clients, responsible for understanding their needs and budgets, presenting tailored product options, managing expectations, addressing concerns, and collaborating with senior leadership to drive results.

**Key Responsibilities**
- **Client Communication & Partnership**:

- Conduct discovery calls to understand client requirements, budget constraints, and quality standards.
- **Solution Delivery & Presentation**:

- Prepare and deliver customized presentations showcasing product options aligned with client needs.
- Explain product features, quality specifications, and pricing clearly and convincingly.
- **Relationship Building & Sales Support**:

- Build trust and rapport with clients by ensuring proactive and transparent communication.
- Work closely with senior authorities to finalize proposals and values, and support deal closures.
- **Issue Management & Client Satisfaction**:

- Address client grievances promptly and professionally, coordinating quick resolutions.
- Ensure that client expectations are consistently met or exceeded within stipulated timelines.
- **Sales Enablement & Follow‑Through**:

- Track all client interactions and status updates.
- Hand over or coordinate leads to senior team members for final negotiations and contracts.
- **Experience**: Proven track record in client-facing roles—particularly in solution selling, B2B, B2C, or high-value accounts.
- **Communication Skills**: Exceptional verbal and written communication; ability to present confidently.
- **Customer-Oriented**: Strong empathy and problem-solving skills, with ability to manage client expectations and feedback.
- **Detail‑Oriented & Organized**: Able to manage multiple client requests and follow-ups efficiently.
- **Team Player**: Collaborative and supportive—ready to liaise with senior leadership to drive closures.
- **Tech Savvy**: Comfortable using presentation tools (e.g. PowerPoint), Maintain Excel records, DSR etc.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

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