Customer Support Executive

2 days ago

Nagar, India Flyden Holidays Full time

**Role : Customer Support Executive**

**Responsibilities**
- Handle all the inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell Holiday packages,and negotiate and convince the parties.
- Ensure you follow the customer, Airline,Hotels respectively with a script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets, and customer queries.

**Requirements**:

- A Minimum of bachelor's degree in any field or related fields to travel is preferred.
- Prior experience with customer service and call centres in relevant job roles
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English, Hindi and Kannada language.

**Location**:
Flyden Holidays Ananth Nagar 1st Stage, Manipal, Karnataka 576104.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹11,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English, Hindi, Kannada. (preferred)

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