Customer Support Executive
3 days ago
Position - **Customer Experience Executive**
Job Type - Full Time
Job Location - **Noida Sector 62**
Languages**:English, Hindi, Kannada, Tamil, Malayalam**
Zeapl.ai is a Ministry of Electronics and Information Technology-supported fast-growing enterprise SaaS startup, working with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large-scale campaigns. Marketing teams (for customer engagement), Sales & Distribution teams (for sales team & channel engagement), and Customer Service teams (for driving CSAT/NPS) love what Zeapl has delivered for them.
With offices in Noida, Pune, and a development center in Indore, Zeapl is hiring for its next phase of growth.
**Responsibility**
- Address customer queries, provide information, and offer solutions to resolve problems or complaints
- Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
- Possessing excellent product knowledge to enhance customer support
- Ensure high levels of customer satisfaction by delivering professional and courteous support
**Qualifications**
- Graduate/Postgraduate from a recognized college/university
- A minimum of 0-6 months of experience in customer support domain
- Excellent interpersonal and written and verbal communication skills
- Proficiency with customer support software and tools
- Proficiency in either of the either of language (**Kannada**, **Tamil,**Hindi, **Malayalam**) - written and verbal
- **Proficiency in English written and verbal communication**
**What To Expect**
A challenging position with ample opportunities for personal and professional growth, along with:
- A fast-paced and transparent work culture in a cutting-edge CPaaS company.
- Learning sessions, workshops, and team-building events.
- Recognition programs, awards, and career development opportunities.
If you're passionate about customer support in a high-growth CPaaS environment, we’d love to hear from you
**Job Types**: Full-time, Fresher
Pay: ₹200,000.00 - ₹250,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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