Customer Service Associate- Chat

2 weeks ago

Chandigarh, India V3 Consultings Full time

**Analyst - International Chat Operations - Customer Care - Customer Operations Responsibilities**
- Review customer service notes
- Check status of services on account
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

**Minimum Qualifications**
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance

**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills

**Salary**: ₹9,034.23 - ₹20,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Chandigarh, Chandigarh - 160101, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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