International Customer Service Expert
6 hours ago
Job Overview
- We are seeking a highly skilled customer service professional to join our team in an International Chat Process role.
Key Responsibilities:
- Deliver exceptional customer service through chat, providing prompt and courteous assistance to customers at all times.
- Maintain strict adherence to quality and compliance guidelines in all interactions, upholding the highest standards of professionalism.
- Exercise sound judgment and respond promptly to customer inquiries, ensuring all concerns are resolved efficiently and effectively.
- Work effectively in a dynamic 24/7 environment, including rotational shifts, to meet the evolving needs of our customers.
Requirements:
- Strong interpersonal, communication, and listening skills, with excellent verbal and written communication abilities for effective chat interactions.
- Proven customer service background, with experience handling multiple chat conversations simultaneously while maintaining high service quality.
- Problem-solving skills to address customer issues effectively and efficiently, delivering solutions that exceed customer expectations.
- Graduates and undergraduates are eligible, with full-time degree students not considered; only distance course students will be accepted.
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