Chat Support Specialist

2 days ago

Chandigarh Mohali, India beBeeCustomerCentric Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a skilled professional to fill the position of Chat Support Specialist.

Job Description

This role is ideal for individuals with strong written communication skills who can efficiently resolve customer inquiries and ensure a positive online experience. As a Chat Process Executive, you will engage with customers in real-time via live chat to answer questions, resolve issues, and provide comprehensive information. You must maintain a high level of professionalism, empathy, and efficiency in all chat interactions.

You will accurately document customer details, inquiries, and resolutions in our CRM system. Additionally, you will adhere to established chat protocols, company guidelines, and quality standards.

Collaboration with internal teams is essential to escalate complex issues and ensure timely resolution. You will also continuously update product knowledge and service offerings to provide accurate and up-to-date information. Furthermore, you will manage multiple chat conversations simultaneously while maintaining high quality and attention to detail.

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