Chat Support Executive

15 hours ago

Mohali, Punjab, India Offshore Marketers Private Limited Full time ₹ 88,800 - ₹ 1,12,000 per year

Responsibilities:

  • Provide real-time assistance to customers through our chat platform.
  • Resolve customer inquiries, issues, and concerns promptly and professionally.
  • Utilize product knowledge to guide customers in making informed decisions.
  • Collaborate with other teams to address and escalate complex issues.
  • Maintain accurate and detailed records of customer interactions.

Requirements:

  • Proven experience in customer service or chat support.
  • Strong written and verbal communication skills with excellent grammar and spelling.
  • Ability to multitask and handle multiple chat conversations simultaneously.
  • Empathetic and patient demeanour with a focus on customer satisfaction.
  • Ability to work flexible hours based on business needs.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Application Question(s):

  • How many months or years of experience do you have in this field?
  • Are you fluent in English and Hindi (spoken and written)?
  • Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
  • How many customer interactions (calls or chats) have you handled per day on average?
  • Do you have professional experience in chat support?
  • Have you maintained chat logs and customer records before?

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 1 year (Required)

Location:

  • Mohali, Punjab (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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