Customer Service Professional

2 weeks ago


Mohali Chandigarh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description:

We are seeking a highly skilled customer service professional to join our team in delivering exceptional support across multiple communication channels. This role requires an individual capable of managing both written (chat) and verbal (voice) interactions, resolving customer inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Handle customer inquiries, provide support, and resolve issues effectively through live chat and voice calls.
  • Maintain a high level of professionalism, empathy, and efficiency in all customer interactions.
  • Accurately document all customer communications, interactions, and resolutions in the system.
  • Adhere to established communication procedures, guidelines, and quality standards.
  • Identify and escalate complex or unresolved issues to the appropriate internal teams.
Required Skills and Qualifications:
  • Excellent verbal communication skills with a clear and professional speaking voice.
  • Strong written communication skills, with precise grammar and spelling for chat interactions.
  • Active listening and strong comprehension abilities.
  • Exceptional problem-solving and critical thinking skills.
  • Ability to multitask effectively, managing chat conversations while potentially handling voice calls or navigating multiple systems.
  • Customer-focused with a patient, positive, and empathetic demeanor.
  • Proficiency in using CRM software and other relevant communication tools.
  • Adaptability and resilience in a fast-paced, dynamic work environment.


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