Customer Service Leader

1 week ago

Mohali Chandigarh, India beBeeCustomer Full time ₹ 1,50,000 - ₹ 28,00,000
Job Title: Customer Service Leader

**About the Job**: A Customer Service Leader is responsible for handling a large volume of customer interactions, including phone calls, emails, and chats. This role requires strong communication skills and the ability to remain calm under pressure while resolving complex issues.

**Responsibilities:**
  • Answer customer inquiries and resolve issues in a professional manner.
  • Document all customer interactions and case details accurately in a CRM or call management system.
  • Troubleshoot problems, offer solutions, and escalate complex issues to a higher-tier support team when necessary.
  • Maintain high levels of customer satisfaction and contribute to the overall efficiency of the call center operations.


**Requirements:**
  • Strong verbal and written communication skills.
  • Ability to maintain a calm and patient demeanor under pressure.
  • Proficiency in using CRM software and other technology tools.
  • Excellent problem-solving and analytical skills.


**What We Offer:**
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


**If You're Ready for a New Challenge, Apply Today

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