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Customer Service Team Leader

4 weeks ago

Chandigarh, India Rojgar group Full time

Job Title: Team Leader

Job Overview:

We are looking for a Team Leader – Operations & Coordination to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.

Key Responsibilities:

  • Supervise, guide, and mentor a team of calling executives and project coordinators
  • Assign tasks, track progress, and ensure deliverables are completed on time
  • Monitor team performance using KPIs and maintain quality standards
  • Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows
  • Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates
  • Manage client and internal escalations to ensure timely resolutions
  • Conduct regular training, motivation, and feedback sessions with the team
  • Foster a collaborative, productive, and growth-oriented work environment

Required Skills & Qualifications:

  • Minimum 1–5 years of team handling experience
  • Strong leadership, organizational, and people management skills
  • Excellent verbal and written communication skills
  • Proficiency in Google Sheets/Excel (Pivot Tables, Formulas, Dashboards)

Job Types: Full-time, Permanent

Pay: ₹400, ₹450,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Experience:

  • Team management: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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