
Customer Service Team Leader
3 days ago
Job Title: Team Leader
Job Overview:
We are looking for a Team Leader – Operations & Coordination to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.
Key Responsibilities:
- Supervise, guide, and mentor a team of calling executives and project coordinators
- Assign tasks, track progress, and ensure deliverables are completed on time
- Monitor team performance using KPIs and maintain quality standards
- Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows
- Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates
- Manage client and internal escalations to ensure timely resolutions
- Conduct regular training, motivation, and feedback sessions with the team
- Foster a collaborative, productive, and growth-oriented work environment
Required Skills & Qualifications:
- Minimum 1–5 years of team handling experience
- Strong leadership, organizational, and people management skills
- Excellent verbal and written communication skills
- Proficiency in Google Sheets/Excel (Pivot Tables, Formulas, Dashboards)
Job Types: Full-time, Permanent
Pay: ₹400, ₹450,000.00 per month
Benefits:
- Food provided
- Paid sick time
Experience:
- Team management: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Speak with the employer
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