Customer Support
1 week ago
**ResponsibilitiesCustomer Service Responsibilities list**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Post this Customer Service Representative job to over 200 job boards at once.**Post this job now**Frequently asked questionsWhat does a Customer Service Representative do?What are the duties and responsibilities of a Customer Service Representative?What makes a good Customer Service Representative?Who does a Customer Service Representative work with?Related Job Descriptions
- Customer Support Specialist job description
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Related Interview Questions
- Customer Service Representative interview questions and answers
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Pay: ₹30,000.70 - ₹45,000.32 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
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