Customer Support

2 days ago

Noida Uttar Pradesh, India MyOperator Full time

**About the Role**:
We are looking for a proactive and empathetic **Customer Support Executive** to join our team. In this role, you will be the first point of contact for our customers and will play a critical role in ensuring a seamless customer experience by resolving inquiries and issues efficiently and professionally.

**Key Responsibilities**:

- Resolve product or service issues by clarifying customer complaints, determining the cause, and offering the best solution.
- Maintain a deep understanding of company products, policies, and services to assist customers accurately.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Document all customer interactions and maintain accurate records in CRM systems.
- Collaborate with internal teams (sales, tech, logistics, etc.) to solve customer issues and improve overall service quality.
- Meet customer satisfaction and response time KPIs.

**Required Skills & Qualifications**:

- Bachelor’s degree in any field (preferred but not mandatory).
- Excellent communication skills - both verbal and written.
- Strong problem-solving and multitasking abilities.
- Good listening skills and emotional intelligence.
- Proficiency in MS Office and CRM tools (e.g., Zoho, Freshdesk, Salesforce).
- Ability to work under pressure in a fast-paced environment.
- Fluency in English/Hindi

**Preferred Qualifications**:

- Previous experience in customer service, or technical support is a plus.
- Familiarity with customer support platforms and help desk software.
- Basic understanding of company’s domain/industry.

**What We Offer**:

- Competitive salary
- Opportunity to work with a dynamic and supportive team in the Software Industry.
- Training and development programs.
- Performance-based growth opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Okay with Noida Sec 2 WFO?
- Current and Expected CTC?

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9267989047

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