Customer Support

3 days ago

Noida Uttar Pradesh, India Nwaresoft Private Limited Full time

Nwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development process, innovative craftsmanship, and attention to detail.

We have established long-term partnerships with leading clients, including **Fiserv, ICICI Bank, GMR, HPCL, IOCL, Nayara, C3Centricity, IRCTC, AMU, IONFS, Secure Parking, SDMC, and MP Tourism**. These enduring relationships highlight our expertise in **delivering successful digital transformation projects** across multiple industries.

**About the Role**:
We are looking for a dedicated and customer-focused **Customer Support**to join our team. This is a great opportunity for someone who is enthusiastic about helping others and wants to build a career in customer service and client relationship management. You’ll gain hands-on experience in a dynamic and supportive work environment while learning how to resolve customer queries and ensure client satisfaction.

**Key Responsibilities**:

- Understand customer problems and provide quick solutions.
- Record and track issues using support tools.
- Escalate technical or unresolved issues to senior team members.
- Follow up with customers to ensure their issue is resolved.
- Maintain a polite, professional, and helpful tone.

**Perks and Benefits**
- Friendly and supportive learning environment.
- Hands-on experience with customer support tools and platforms.
- Real-time exposure to managing customer queries and issues.
- Work in a dynamic, startup-like setup where your ideas are valued.
- Build your professional portfolio with impactful work.
- Develop confidence by handling complete support tasks.
- Grow personally and professionally with continuous learning.
- Learn strategies to engage and assist a technical audience.

**Required Skills**:

- Good communication skills (English/Hindi ).
- Basic computer knowledge and typing skills.
- Patience and willingness to help others.
- Ability to learn quickly and follow instructions.
- Team player with a positive attitude.

**Preferred Qualifications**
- Graduation / Post Graduation.

**Who Can Apply**
- Final semester students refresher’s (Recent Pass-out).

Pay: ₹150,000.00 - ₹250,000.00 per year

Work Location: In person

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