Customer Support

7 days ago

Noida Uttar Pradesh, India Super Scholar Full time

We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will provide exceptional post-hair transplant support to our clients, guiding them through the recovery process, addressing their concerns, and ensuring a positive experience. Your main responsibility will be to assist clients with aftercare instructions, product recommendations, and follow-up consultations, ensuring that they feel supported every step of the way.

**Key Responsibilities**:

- Provide timely and accurate responses to client inquiries regarding post-hair transplant care.
- Offer guidance on recovery, aftercare products, and any concerns related to the transplant process.
- Maintain detailed client records and follow up on progress as needed.
- Troubleshoot any post-transplant issues and escalate to medical professionals if necessary.
- Ensure clients feel supported, informed, and satisfied with their results.
- Work closely with other departments to ensure seamless client experience.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with attention to detail.
- Ability to empathize with clients and address sensitive concerns.
- Previous experience in customer service or healthcare support is a plus.
- Knowledge of hair transplant aftercare procedures is a bonus.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8390772805

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