Customer Advisor

1 week ago

Yerwada Pune Maharashtra, India Smart ES Full time

**Job Title: Customer Advisor**

Key Responsibilities:

- Provide exceptional customer service to ensure customer satisfaction and retention.
- Assist customers with product information, troubleshooting, and issue resolution.
- Adhere to company policies and procedures while maintaining high-quality service standards.

**Requirements**:

- Minimum 1 year of experience in a BPO environment with excellent communication skills.
- Ability to work in a 24/7 shift environment with adherence to Work From Office (WFO) policy.
- Proficiency in written and verbal communication with a clear VNA (Voice and Accent) clearance.

**Benefits**:

- Competitive salary package with a CTC of 5 LPA (34,000 INR in hand) with incentives of up to 2,500 INR.
- Travel allowance provided to both male (2,250 INR) and female (1,250 INR) employees from the third month onwards.
- Opportunity for career growth and advancement within a reputable organization.
- Comprehensive training program with no incentives during training, incentives commence upon moving to the production floor.
- Exciting work environment with opportunities to work on diverse processes such as Expedia, Tube Tech, Swipe, and Nysa.

**Application Process**:
To apply, please submit your updated resume

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Do you have International Voice Process Experience in BPO?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8104984618

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