Customer Support Advisor

2 days ago

Kharadi Pune Maharashtra, India Teams Fusion Full time

**Job Function**: Operation **Experience**: Freshers & person with experience

**Job Type**: Full Time **Position Title**: Customer Support Advisor

**Industry**: CRM/Call Centers/BPO/ITES **Language**

**Proficiency** : English - VETI -5/6

**Location**: Nayati Plaza, Kharadi, Pune

As a Customer Support Advisor, you will play a key role in ensuring that customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information. You will use your communication skills and customer-centric approach to deliver outstanding support.

Key Responsibilities:

- Address customer inquiries and resolve issues in a timely and professional manner.
- Understand customer needs and provide accurate information and solutions.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain records of customer interactions, transactions, and feedback.
- Contribute to team performance and support business goals.

Required Skills and Qualifications:

- Bachelor’s degree in any field is a must for the role.
- Fluency in English: Must meet Vasant 6 level or above in case person coming from Insurance domain, Versant level 5 can also be accepted.
- Strong customer service skills and a passion for helping others.
- Motor Insurance Background, Life Insurance, Health Insurance would be an added advantage
- Previous experience in customer service roles and any Insurance background is preferred

Work Environment and Conditions:

- The role is based in an office environment
- Day shifts only from 9 am to 9 pm (Any 9 hours shift)
- For females shift timing will end at 8 pm
- 6 days’ work week
- Rotational shifts and rotational shift offs

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9999672299

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