Advisor/customer Success Advisor

14 hours ago

Pune Maharashtra, India Transcom Full time

**Designation**: Advisor / Customer Success Advisor

**Process**: Inbound / Outbound ( Voice Process )

**Location**: Pune, Maharashtra, India

**About Transcom:

- **
Transcom is a global customer experience (CX) services provider that delivers customer care, sales, technical support, and collections through a combination of digital tools and human interaction. It is known for leveraging AI and automation to provide scalable, multilingual customer support across sectors like fintech, retail, e-commerce, telecom, and travel.

**Presence**: Operates in 21 countries

**Employees**: Over 29,000 globally

**Languages Supported**: 30+

**Delivery Centers**: 50+ contact centers worldwide

**Key Markets**: North America, Europe, Latin America, Asia, and now rapidly expanding in India

**Transcom India**: Transcom India plays a vital role in the company’s global growth strategy, offering a rich blend of talent, language diversity, and cost-effective scalability for customer experience (CX) operations.

**About the Role:

- **

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process. Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from you

**Position: Sales / Insurance Advisory / Customer Support**

**Roles and responsibilities:

- **
- working effectively in a fast-paced environment
- Using assigned software and tools to manage customer interactions and data
- Adhering to company policies and procedures
- Maintaining a professional and courteous demeanor at all times
- Providing information about insurance products
- Answering customer questions about insurance policies
- Handling inbound and outbound calls (depending on LOB)
- Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information
- Providing accurate and timely information to customers
- Troubleshooting problems and guiding customers through solutions
- Maintaining records of customer interactions
- Escalating unresolved issues to the appropriate department

**What We Offer:

- **

**Salary**:
**Freshers** - up to ₹25,000 CTC
**Experienced** - up to ₹31,000 CTC

**Qualifications:

- **
Graduation is mandatory
Fluency in English Language
Immediate Join or Within 1 week

**Interview schedule:

- **
Monday to Saturday: 10 AM to 5 PM

**Interview Rounds**:

- Versant Round
- Face to Face Interview Round

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

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