Customer Success Advisor

2 days ago

Hadapsar Pune Maharashtra, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title**: Advisor / Customer Success Advisor

**Process**: Inbound / Outbound (Voice Process)
**Location**: Pune, Maharashtra
**Industry**: Sales, Insurance, and Customer Support

**Key Responsibilities**:

- Handle **inbound and outbound calls** as per business needs (Sales, Insurance, or Support)
- Provide accurate information on **insurance products, services**, and policies
- Maintain **professional and courteous** communication at all times
- Use company tools/software to log and manage **customer interactions**:

- **Troubleshoot issues** and guide customers through solutions
- Maintain records and escalate unresolved concerns to the appropriate team
- Ensure compliance with **company policies and procedures**

**What We Offer**:

- **Location**: Pune, Maharashtra
- **Opportunity to grow** in Sales, Insurance, or Support domains

**Requirements**:

- **Education**: Graduation is **mandatory**:

- Excellent **English communication** skills (both verbal and written)
- Strong **interpersonal and problem-solving** abilities
- Willingness to work in a **fast-paced**, target-driven environment

Contact No. **9430856675**

Pay: ₹25,000.00 - ₹31,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Hadapsar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with Customer Support Role for Insurance Domain?
- Kindly confirm date and time for the interview?

**Language**:

- English (required)

**Location**:

- Hadapsar, Pune, Maharashtra (preferred)

Work Location: In person

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