Customer Support Associate

15 hours ago

Ghansoli Navi Mumbai Maharashtra, India Redeploy Private Limited Full time

**Responsibilities**:

- Making outbound calls & answering inbound customer calls in a professional and courteous manner
- Providing accurate information to customers about company products and services
- Resolving customer complaints and issues by investigating problems, developing solutions, and making recommendations to management
- Escalating customer issues to appropriate departments as needed
- Maintaining customer records and updating them as necessary
- Providing exceptional customer service to ensure customer satisfaction and loyalty
- Meeting or exceeding company performance targets for customer satisfaction, call resolution, and other metrics as assigned
- Maintaining a positive and professional attitude while working with customers and colleagues
- Staying up-to-date on company products, services, and policies to ensure accurate and effective customer support
- Introducing company products and services to customers and explaining their benefits
- Persuading customers to make a purchase or take a desired action, such as scheduling an appointment or signing up for a subscription
- Maintaining accurate and up-to-date customer records and call logs
- Meeting daily, weekly, and monthly targets for call volume, conversion rates, and revenue
- Following up with customers who expressed interest but did not make a purchase
- Responding to customer inquiries and resolving issues in a timely and effective manner
- Collaborating with team members to achieve team and company goals
- Participating in ongoing training and development to improve sales skills and techniques

**Requirements**:

- Excellent communication skills and a clear, pleasant speaking voice
- Strong problem-solving skills and ability to think creatively to resolve customer issues
- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously
- Strong attention to detail and accuracy in record keeping and data entry
- Ability to remain calm and patient while working with frustrated or upset customers
- Ability to learn and understand complex products and services quickly
- Familiarity with customer service software and computer systems
- Ability to work flexible schedules, including evenings and weekends, as needed
- High school diploma or equivalent required; college degree or previous customer service experience preferred

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,300.00 - ₹11,600.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (required)

**Speak with the employer**
+91 7416444570

  • Customer Support Associate

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...

  • Customer Support Associate

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hire Lab Career Solutions Full time

    **Job Roll -**Customer Support Associate **Work Mode** - Work from office - **Qualification**: 12th Pass/Graduate - **Salary**: 18k -37K take home (Depends on interview & Relevant Experience) - **Experience**: Fresher & Experienced both can apply - **Skills**: - Excellent English Communication - **Working Days**:5 days working - **Shifts**: Rotational...

  • Customer Support Associate

    4 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hire Lab Career Solutions Full time ₹ 1,80,000 - ₹ 3,50,000 per year

    Job Roll - Customer Support AssociateWork Mode - Work from officeQualification: 12th Pass/GraduateSalary: 18k -37K take home (Depends on interview & Relevant Experience)Experience: Fresher & Experienced both can applySkills: - Excellent English CommunicationWorking Days: 5 days workingShifts: Rotational ShiftsCAB - YesImportant Notice: Hire Lab Career...

  • Customer Support Associate

    4 days ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...

  • Customer Support Associate

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India GRM Academy & Consultant Pvt Ltd Full time

    Customer Support Process Location : Mahape, Navi Mumbai Recommended profiles - Health Care counsellors Insurance verification US call center Customer Care No AR Callers Sal upto 30k Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Application Question(s): - Current CTC and Notice period...

  • Customer Support Associate

    4 days ago

    Navi Mumbai, Maharashtra, India Hire Lab Career Solutions Full time

    **ob Roll -**Customer Support Associate **Work Mode** - Work from office - **Qualification**: 12th Pass/Graduate - **Salary**: 18k -37K take home (Depends on interview & Relevant Experience) - **Experience**: Fresher & Experienced both can apply - **Skills**: - Excellent English Communication - **Working Days**:5 days working - **Shifts**: Rotational...

  • Customer Service Associate

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**Hiring Customer Service Associate**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles and Responsibilities**: - A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. - Managing incoming calls and customer service inquiries. - Providing information...

  • Customer Support Associate

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Shiksit Full time

    _**We are hiring**_ - **Location : Ghansoli, Navi Mumbai, Maharashtra.**_ **Roles and Responsibilities**: - Maintaining positive customer relationships. - Managing incoming calls and customer service inquiries. - Providing information about products and services. **Skills Required**: - Relationship building with customers - Communication...

  • Customer Support Associate

    6 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role 1- 100% Voice process/ Journey Management /customer supportLanguages supported include NAM (US English) and Non-NAM (English, Hindi, Arabic, and Urdu).advisors should also have a good thought process, as calls are not scripted and can involve various situations.Excellent English CommunicationFreshers are preferredRole 2 - International Airlines...

  • Customer Care Associate

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**:Customer Care Associate **Location**: Ghansoli, Navi Mumbai **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or any...