Customer Support Associate

2 days ago

Navi Mumbai, India Qcentrio Full time

We have a urgent open position for our MNC client,

Job Title**:Senior/Associate Customer Support Representative - Internet Services**

Job Type**:Full-Time Employment**

Company & Payroll**:Reputed MNC**

Job Location**:Airoli, Navi Mumbai, Maharashtra 400708**

Shift Type**:Night Shift (Work from Office)**

**Travel Support**:

- **1-Way cab service provided**.

Experience Required**:0 to 3 Years**

Compensation:

- Performance Incentive**:₹2,750** per month

Are you ready to join our team as a Senior/Associate Customer Support Representative for Internet Services at Sutherland Global Services in Airoli, Navi Mumbai? This full-time position requires you to work during the night shift from our office. We offer competitive compensation and incentives to talented individuals with 0-5 years of experience.

**Key Responsibilities**:

- Answering customer support calls and addressing general queries related to our products and services.
- Providing high-quality customer service and support via telephone to resolve customer issues and complaints effectively.
- Delivering top-notch service to all clients and ensuring customer satisfaction.
- Offering expert assistance to customers via telephone to resolve escalated product and service issues.
- Maintaining a high level of expertise, soft skills, and telephone etiquette.
- Escalating relevant issues to team leads for swift resolution.

**Mandatory Requirements**:

- Proficiency in spoken and written English with a deep understanding of American culture.
- Typing skills with a minimum of 25 words per minute, 80% accuracy, and 3 minutes duration.
- Strong comprehension skills to clearly understand problem statements.
- Excellent composition skills, with the ability to create grammatically precise, concise, and appropriate sentences.
- Basic computer skills, including booting and shutting down the system.
- Familiarity with operating systems, particularly MS-Windows 10 and 11.
- Knowledge of popular web browsers such as MS Internet Explorer and Microsoft Edge.
- Adaptability to different customer types and their respective service eligibility criteria.
- Familiarity with product-specific support workflows.
- Understanding of the callback and escalation processes.
- Ability to effectively use the Knowledge Base and Standard Operating Procedures (SOP).

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tolal: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 9154146908

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