Customer Service Executive

5 hours ago


Pitampura Delhi Delhi, India Eines Healthcare Private limited Full time

**Key Responsibilities:1. OPD Management**:

- Coordinate with healthcare providers and clients to schedule and arrange OPD consultations.
- Ensure all logístical aspects of OPD services, such as clinic setup, equipment readiness, and availability of necessary resources, are managed effectively.
- Handle client inquiries and resolve any issues related to OPD scheduling or services.
- Maintain accurate records of OPD appointments, feedback, and follow-ups to ensure quality service delivery.

**2. Consultation Management**:

- Act as the primary point of contact between doctors, patients, and other stakeholders to streamline the consultation process.
- Ensure that all client requirements are addressed during consultations, and post-consultation feedback is recorded.
- Monitor consultation schedules to prevent overlaps or delays.

**3. DSA Onboarding and Management**:

- Recruit and onboard Direct Sales Agents (DSAs) as per the organization’s guidelines.
- Provide comprehensive training and support to DSAs, ensuring they understand their roles and responsibilities.
- Monitor DSA performance, address challenges, and provide continuous guidance to achieve operational goals.
- Develop and implement strategies to improve DSA engagement and effectiveness.

**4. Coordination and Reporting**:

- Collaborate with cross-functional teams to ensure seamless service delivery and operational efficiency.
- Prepare and present reports on OPD operations, DSA activities, and client satisfaction metrics.
- Identify areas for process improvement and recommend solutions to enhance service quality

Pay: ₹11,345.72 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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