Customer Service Assistant
2 weeks ago
**Key Responsibilities**:
- **Issue Resolution**: Resolve customer issues and complaints efficiently, providing clear and accurate information and solutions.
- **Product Knowledge**: Maintain a comprehensive understanding of our products and services to provide accurate and relevant information to customers.
- **Record Keeping**: Document customer interactions and transactions in the CRM system, ensuring all information is up-to-date and accurate.
- **Feedback Collection**: Gather customer feedback and report insights to help improve our products and services.
- **Team Collaboration**: Work closely with other team members and departments to resolve complex issues and ensure a cohesive approach to customer care.
- **Continuous Improvement**: Stay informed about industry trends and company updates to enhance service delivery and customer satisfaction.
**Job Types**: Full-time, Fresher
Pay: ₹11,261.68 - ₹36,258.42 per month
Schedule:
- Evening shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8264218339
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