Customer Service Assistant

2 days ago

Delhi Delhi, India Warehousz - Dhara144Chai144 Full time

**Job Description: Customer Service & Vendor Onboarding Executive**

**Location**:New Delhi (Onsite)

**Employment Type**:Full-time

**Qualification**:Minimum Graduation (MBA Preferred)

**Experience**:2-4 years in customer service and vendor management (D2C/Healthcare preferred)

**Roles & Responsibilities**

**1. Customer Service (D2C Brand)**:

- Assist with order placement, tracking, refunds, and exchanges.
- Ensure quick response time and maintain high customer satisfaction.
- Maintain customer database, track feedback, and implement loyalty programs.
- Work with the marketing team to execute WhatsApp-based promotions and engagement campaigns.

**2. Vendor Empanelment & Onboarding (Healthcare Services)**:

- Identify and onboard new healthcare service providers (labs, clinics, wellness centers, specialists, etc.).
- Manage end-to-end vendor empanelment, including contracts, compliance, and documentation.
- Build and maintain strong relationships with existing and new vendors.
- Ensure vendors meet quality and service standards.
- Negotiate pricing, terms, and SLAs to optimize cost efficiency.
- Track vendor performance, feedback, and issue resolution.

**Key Skills Required**
- Strong communication, negotiation, and problem-solving skills.
- Proficiency in WhatsApp Business, CRM tools, and Excel.
- Experience in customer handling and vendor relationship management.
- Ability to manage high interaction volumes and coordinate across teams.
- Background in D2C or healthcare vendor management preferred.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9205444376

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