Customer Service Assistant

1 week ago

Delhi, India Conwar Hire Services Pvt Ltd. Full time

**Job Summary**:As a Customer Support Associate, you will be the first point of contact for our customers, providing them with assistance and resolving their inquiries or issues in a professional and timely manner. Your role is pivotal in ensuring a positive customer experience.

**Key Responsibilities**:
Provide accurate information about our products/services, pricing, and policies.

Assist customers in troubleshooting technical issues or guide them through our services.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain a high level of product knowledge to address customer queries effectively.

Collaborate with other departments to resolve complex customer issues and escalate when necessary.

Process orders, returns, and exchanges in accordance with company policies.

Keep detailed records of customer interactions and transactions in our CRM system.

Identify opportunities for process improvements and share feedback with the team.

Participate in training sessions to stay updated on product knowledge and customer service skills.

**Qualifications**:
High school diploma or equivalent; additional education is a plus.

Proven experience in a customer service or support role.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and a patient, empathetic approach to customer interactions.

Familiarity with customer service software, CRM systems, and basic computer proficiency.

Ability to work in a fast-paced environment and adapt to changing priorities.

Detail-oriented with a focus on providing accurate information to customers.

Ability to work independently as well as collaboratively within a team.

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 7735000107

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