Customer Service Assistant

9 hours ago

Delhi Delhi, India UniLiv Full time

**Key Responsibilities**:

- Greet resident warmly and ensure a smooth check-in/check-out process.
- Handle resident t requests, complaints, and special needs with a focus on satisfaction and service recovery.
- Provide accurate information about hotel facilities, services, local attractions, and directions.
- Maintain up-to-date knowledge of room availability, pricing, and special offers.
- Process reservations, cancellations, and room assignments accurately.
- Coordinate with housekeeping and other departments to fulfill resident needs.
- Handle billing, payment processing, and resolve any discrepancies.
- Maintain resident records and ensure data privacy and security.
- Uphold the brand’s standards for hospitality and resident service.
- Promote upselling of hotel services, packages, or amenities when appropriate.

**Requirements**:

- Proven experience in customer service or front desk roles, preferably in hospitality.
- High school diploma or equivalent; hospitality or tourism training is an advantage.
- Excellent verbal and written communication skills.
- Proficiency in using computers and hotel reservation/PMS systems.
- Strong problem-solving and conflict-resolution skills.
- Positive attitude, patience, and a passion for helping people.
- Ability to work under pressure and handle multiple tasks efficiently.
- Flexibility to work in shifts, including weekends and holidays.

**Preferred Qualities**:

- Friendly, approachable, and professional demeanor.
- Team player with a strong work ethic.
- Multilingual abilities are a plus.
- Attention to detail and high standards of service.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Do you possess great communication ?
- Do you have experience in Customer Service
- Are you from the hospitality background. Are you fine with 25-35k in hand?
- Are you an immediate joiner
- what is your total experience into Front Desk or Customer Service Assistant

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9999008711
Expected Start Date: 02/06/2025

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