Customer Service Assistant

2 days ago

Gurugram Haryana, India Letstrack Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Assist customers with troubleshooting and resolving issues related to products or services.
- Provide accurate information about products, services, and company policies.
- Ensure a positive customer experience by addressing concerns empathetically and effectively.
- **Ticket Management**:

- Log, track, and manage customer support requests using the company's helpdesk system.
- Prioritize and escalate tickets based on the severity of the issue.
- Ensure timely resolution of customer queries and follow up on unresolved issues.
- **Technical Assistance**:

- Diagnose and troubleshoot common technical issues by guiding customers through step-by-step instructions.
- Offer basic technical support for common issues and escalate more complex issues to higher-level support teams.
- **Documentation**:

- Maintain and update customer records in the helpdesk system.
- Document resolutions, technical procedures, and customer feedback to improve internal processes.
- **Team Collaboration**:

- Work closely with other departments, including technical support and sales, to resolve customer issues.
- Share insights from customer feedback to help improve product offerings and service levels.
- **Quality Assurance**:

- Meet and exceed customer service quality metrics (e.g., response time, resolution time).
- Ensure compliance with company policies and customer service standards.
- Participate in continuous training and development programs to stay up-to-date with company products, policies, and best practices.

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

**Experience**:

- Customer service: 1 year (preferred)
- Help desk: 1 year (required)
- Customer relationship management: 1 year (required)

Work Location: In person

Expected Start Date: 12/09/2024

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