Customer Support Executive

2 days ago


Gurugram Haryana, India Cubnet Service Full time

Reaching you out for the position

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
- Resolve customer complaints in a timely and professional manner
- Monitor customer feedback and provide recommendations for improvement
- Follow Quality Assurance & compliance guidelines.

JOB DETAILS

Post: Customer Support Associate
- Location: Gurgaon
- Shift timings: Rotational Shifts
- Working Days: 05 Days (Rotational)
- Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Incentives: Performance Based
- PF & Medical Benefits
- Free Meals
- Both Side Cab Service

ELIGIBILITY CRITERIA
- Bachelor’s degree in any field
- Excellent written and verbal communication skills
- Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Knowledge of customer service principles and practices
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team

Share CV at 8076838492

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person



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