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Customer Support Executive

2 weeks ago

Gurugram Haryana, India Easynxt Technologies Pvt. Ltd. Full time

**Job Title**: Customer Support Executive
**Experience**: Fresher to 1 year
**Location**: Gurgaon

**Job Type**: Full-Time
**Industry**: E-Commerce

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Respond to customer queries via chat and calls.
- Provide accurate information and resolve customer complaints in a timely manner.
- Maintain records of customer interactions and follow up where necessary.
- Escalate unresolved issues to the appropriate internal teams.
- Ensure high levels of customer satisfaction through excellent service.

**Key Skills Required**:

- Good communication skills (verbal and written).
- Basic computer knowledge (MS Office, typing, internet browsing).
- Ability to handle chats and calls simultaneously.
- Problem-solving attitude and a customer-first approach.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person