Customer Service Executive

1 week ago

Pitampura Delhi Delhi, India Friday Night Cars Full time

**Key Responsibilities**:

- Provide accurate and complete information to customers using the appropriate communication methods.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure customer issues are resolved efficiently.
- Build and maintain strong, long-term customer relationships.
- Upsell products and services where relevant, ensuring customer needs are met.

**Requirements**:
**Language Skills**:

- Excellent communication skills in **English and Hindi** (both written and verbal).
- Ability to switch between languages seamlessly depending on customer preference.

**Interpersonal Skills**:

- Great interpersonal skills with a focus on active listening and empathy.
- Friendly and approachable demeanor to engage customers effectively.
- Ability to remain calm and patient, especially when dealing with challenging customers.

**Qualifications**:

- bachelor's degree preferred.
- Having Interest in Cars.

**Additional Qualities**:

- **Problem-Solving Skills**: Ability to identify customer needs and provide appropriate solutions.
- **Time Management**: Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- **Adaptability**: Open to learning and adapting to new systems, processes, and customer service tools.
- **Team Player**: Ability to work well within a team and collaborate effectively.
- **Positive Attitude**: Energetic, self-motivated, and proactive in resolving customer queries.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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