Data Entry/customer Service

2 weeks ago

Pitampura Delhi Delhi, India Milani Electric & Solar Full time

Milani Electric & Solar is one of Canada’s largest and leading Plumbing, Heating & Air Conditioning company. We solve all your plumbing, heating, air conditioning, drainage, electrical and solar needs. As we continue to expand, we are seeking a dedicated **Data/Customer Service Representative** to join our dynamic team in India As a member of our team, you will be working for a well-established Canadian company, providing top-notch customer support and data entry services. We would love to hear from people with excellent English communication skills who truly enjoy customer service.

**Position Details**:

- **Location**: In-office position in Delhi, India
- **Responsibilities**:

- Answering customer phone calls for emergency plumbing, heating, and AC services
- Calmly and effectively guide customers through their needs and ensure they get the help they need as quickly as possible
- Helping customers with any questions or listen to concerns they have
- Learning product knowledge and developing an understanding about plumbing, heating & ac to guide the customer effectively and ensure you can relay accurate information to them
- Entering data such as customer information, work completed, technician hours into the system
- Providing excellent service to customers during all situations
- Ensuring all data is accurate and updated in a timely manner
- Send invoices to customers
- Any other duties set by Management

**Qualifications**:

- Strong communication skills, with a focus on customer service
- English Medium Educated
- Proficiency in data entry and familiarity with office software
- Ability to work in a fast-paced environment and manage emergency calls efficiently
- Detail-oriented and capable of managing multiple tasks at once
- Previous customer service or data entry experience is a plus
- Knowledge about plumbing, heating and air conditioning is an asset
- Good typing skills

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹60,000.00 - ₹99,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

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