Customer Service Executive

7 days ago

Delhi Delhi, India ICONIC BUSINESS SOLUTION LLP Full time

**Position **:Customer Service Executive

**Experience **:Minimum 1 Year

**Location **:New Delhi

**Responsibilities**:

- Provide accurate information about our products, services, and policies to customers.
- Assist customers in resolving issues, complaints, and escalations in a timely manner.
- Ensure customer satisfaction by delivering personalized and empathetic support.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other teams to address customer needs and improve processes.
- Stay updated on product knowledge and industry trends to better assist customers.
- Uphold company standards for customer service excellence and professionalism.
- Handle administrative tasks related to customer service, such as processing orders and returns.
- Identify opportunities to enhance the customer experience and contribute to customer retention efforts.

**Requirements**:

- Fluency in English is required, with excellent verbal and written communication skills.
- Proven experience in customer service or a related field is advantageous.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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