Reservations Sales Agent

2 weeks ago


Bengaluru Karnataka, India Ravishing Retreat LLP Full time

**Job Title: Reservation Executive**

**Location**: Ravishing Retreat LLP, RR Nagar

**Job Type**: Full-time

**Key Responsibilities**:

- Process guest bookings, cancellations, and modifications accurately.
- Provide customers with necessary information about room availability, rates, and amenities.
- Maintain accurate records of bookings, customer interactions, and any related correspondence.
- Ensure smooth coordination with various departments (front desk, housekeeping, etc.) for guest requirements.
- Follow up with guests to confirm bookings and gather necessary details.
- Handle guest requests and issues in a professional manner, providing solutions when necessary.
- Keep updated with hotel policies, promotions, and packages to provide accurate information.
- Perform administrative tasks related to reservation systems and data entry.

**Key Requirements**:

- **Good Communication Skills**: Strong verbal and written communication skills to interact with customers and team members effectively.
- **Basic Excel Skills**: Ability to use basic functions in Excel for tracking and reporting purposes.
- **Typing Skills**: Minimum typing speed of 25 words per minute (WPM).
- **Non-Voice Experience**: Previous experience in non-voice customer support or administrative roles is an advantage.
- **Rotational Shifts**: Flexibility to work in rotational shifts, including weekends and holidays.
- **Attention to Detail**: Ability to maintain accuracy while handling multiple tasks.
- **Problem-Solving Skills**: Strong ability to address and resolve customer concerns efficiently.

**Preferred Qualifications**:

- Prior experience in the hospitality industry or reservation management.
- Familiarity with reservation management software is a plus.

**How to Apply**:
Send me your Updated Cv - 8310135516

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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