
Reservations Sales Agent
2 weeks ago
**Job Title: Reservation Executive**
**Location**: Ravishing Retreat LLP, RR Nagar
**Job Type**: Full-time
**Key Responsibilities**:
- Process guest bookings, cancellations, and modifications accurately.
- Provide customers with necessary information about room availability, rates, and amenities.
- Maintain accurate records of bookings, customer interactions, and any related correspondence.
- Ensure smooth coordination with various departments (front desk, housekeeping, etc.) for guest requirements.
- Follow up with guests to confirm bookings and gather necessary details.
- Handle guest requests and issues in a professional manner, providing solutions when necessary.
- Keep updated with hotel policies, promotions, and packages to provide accurate information.
- Perform administrative tasks related to reservation systems and data entry.
**Key Requirements**:
- **Good Communication Skills**: Strong verbal and written communication skills to interact with customers and team members effectively.
- **Basic Excel Skills**: Ability to use basic functions in Excel for tracking and reporting purposes.
- **Typing Skills**: Minimum typing speed of 25 words per minute (WPM).
- **Non-Voice Experience**: Previous experience in non-voice customer support or administrative roles is an advantage.
- **Rotational Shifts**: Flexibility to work in rotational shifts, including weekends and holidays.
- **Attention to Detail**: Ability to maintain accuracy while handling multiple tasks.
- **Problem-Solving Skills**: Strong ability to address and resolve customer concerns efficiently.
**Preferred Qualifications**:
- Prior experience in the hospitality industry or reservation management.
- Familiarity with reservation management software is a plus.
**How to Apply**:
Send me your Updated Cv - 8310135516
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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