Reservation Associate

7 hours ago

Bengaluru, Karnataka, India The Paul Bangalore (Ms. Paul Resorts & Hotels Pvt. Ltd.) Full time ₹ 2,20,000 per year
  • Processes reservations by mail, telephone or central reservation systems referral.

  • Processes reservations from the sales office, other hotel departments, and travel agents.

  • Knows the type of rooms available as well as their location and layout.

  • Knows the selling status, rates, and benefits of all packages plans.

  • Knows the credit policy of the hotel and how to code each reservation.

  • Creates and maintains reservation records by date of arrival and alphabetical listing.

  • Determines room rates based on the selling tactics of the hotel.

  • Prepares letters of confirmation.

  • Communicates reservation information to the front desk.

  • Processes cancellations and modifications and promptly relays this information to the front desk.

  • Understands the hotel's policy on guaranteed reservations and no-shows.

  • Processes advance deposits on reservations.

  • Tracks future room availabilities on the basis of reservations.

  • Helps develop room revenue and occupancy forecasts.

  • Prepares expected arrival list for front office use.

  • Assists in preregistration activities when appropriate.

  • Monitors advances deposit requirements.

  • Handles daily correspondence. Responds to inquires and makes reservations as needed.

  • Makes sure that files are kept up to date.

  • Maintains a clean and neat appearance and work area at all times.

  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

  • Walk around with the client and ensuring that they secure whatever services they are in need of.

  • Getting information about areas of interest in order to target more clients in particular seasons.

  • Making arrangements for clients travel programs.

  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

  • To be aware of all front office procedures and assist with reception duties when required.

  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

  • Willing to undertake any reasonable request made by management in any other areas of the house.

  • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

  • Configuring rates on the hotels property management system.

Job Type: Full-time

Pay: From ₹220,000.00 per year

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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