Guest Service Associate

10 hours ago

Bengaluru, Karnataka, India Bengaluru Airport Services Limited (BASL) Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Summary:

The Guest Service Associate Front Office will be responsible for delivering exceptional guest experiences at the Transit Hotel. The role involves managing check-in/check-out operations, guest queries, room allocations, and ensuring smooth coordination with housekeeping, reservations, and other departments to maintain high service standards.

Duties & Responsibilities:

  • Greet, welcome, and assist guests promptly with a warm and professional attitude.
  • Manage check-in and check-out procedures efficiently in line with company standards.
  • Handle room reservations, modifications, and cancellations through the property management system (PMS).
  • Coordinate with housekeeping and maintenance teams for room readiness and guest requirements.
  • Respond effectively to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
  • Maintain accurate guest records, billing, and cash/credit transactions as per standard procedures.
  • Upsell hotel services, rooms, and amenities to maximize revenue opportunities.
  • Ensure smooth communication and coordination with airport lounge and operations teams for transit guests.
  • Adhere to all safety, hygiene, and grooming standards set by the organization.

    Support team members in day-to-day operations and promote a culture of teamwork and service excellence.

Desired Candidate Profile:

  • Qualification: Graduate / Diploma in Hotel Management or equivalent.
  • Experience: 13 years of experience in Front Office / Guest Relations / Hospitality Operations (airport, hotel, or lounge experience preferred).
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Knowledge of PMS software (Opera/Fidelio or equivalent) will be an added advantage.
  • Ability to multitask and handle guest situations with professionalism and composure.
  • Willingness to work in shifts, including weekends and holidays, as part of a 24/7 airport operation

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