Guest Service Associate
2 weeks ago
Key Responsibilities:
Guest Service & Operations:
Greet guests warmly and ensure a pleasant dining experience.
Assist with breakfast setup, replenishment, and clearance in line with IHG standards.
Ensure timely service and attend to guest requests promptly and courteously.
Maintain cleanliness and organization in the restaurant, service area, and pantry.
Support the team in achieving guest satisfaction targets.
Product Knowledge & Standards:
Be familiar with the day's menu and available items.
Ensure all food is displayed attractively and maintained at the correct temperature.
Adhere to Holiday Inn Express brand standards for service and presentation.
Teamwork & Coordination:
Coordinate with the kitchen and housekeeping teams for smooth breakfast operations.
Assist in inventory management and requisition of supplies when required.
Support colleagues during busy operations and promote a team-oriented environment.
Health, Safety & Hygiene:
Maintain high standards of personal grooming and hygiene.
Ensure all food safety and HACCP guidelines are followed.
Report any maintenance or safety issues immediately to the superviso
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