Customer Support Executive
7 days ago
**Mandatory skills**:
- **Travel industry experience, experience on API, excellent communication,**
**Customer Support Executive - Travel Process (US Client)**
**Location**:Gurgaon (Haryana)**
**Experience**: 5+ years (Travel Industry)
**Shift**: Rotational Night Shifts (US Process)
**Mode**: Work from Office
**Transport facility for female employee**
**About the Role**:
We’re hiring experienced professionals for our operations team to handle **travel bookings** and provide **API-based customer support** for partner airlines, OTAs, and travel tech clients.
**Responsibilities**:
- Manage and resolve booking queries for international clients
- Troubleshoot Level-1 issues using API request/response logs
- Coordinate with technical teams for error resolution
- Monitor real-time booking systems and ensure smooth operations
- Analyze booking data and report trends
**Requirements**:
- Must have **Travel Industry** experience with **Sabre/Amadeus GDS** knowledge
- Strong communication skills (verbal & written)
- Good analytical and problem-solving ability
- Flexible for rotational US shifts
- Female employees provided transport facility
Pay: ₹40,000.00 - ₹80,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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