Executive Customer Success

4 days ago

Bengaluru, India Narayana Health Full time

Outbound and inbound call handling for order booking, sales and customer escalations
- Customer chat handling for order booking, sales and customer escalations
- Ensure 100% compliance per the process guidelines
- Problem Solving for customer queries by coordinating with different departments
- Liaison with customer for upselling and cross selling
- Handle customer queries and explain about the product and offer information
- Manage and resolve customer complaints
- Follow communication procedures, guidelines and document all call information according to standard operating procedures
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries

Must Have:

- Good knowledge of relevant computer programs and telephone systems
- Preferably have a minimum experience of 1 years in ecommerce companies like Pharmeasy, Netmeds or 1mg for senior executive and 6 months for executive
- Ability to effectively communicate with patients, families
- Prior experience as a Telecaller or similar roles in a D2C company
- Ability to think and react in a high-energy, fast-paced environment.
- Fluent in English and Kannada
- Knowledge in telesales, telemarketing
- Prior experience in sales tele calling would be preferred
- Should be comfortable to work in shifts and on weekends Folks should be available for immediate joining
- Passion to grow fast in a hustle mode

Key Skills
- Customer Support
- inboundcustomer complaintsCustomer Carecommunication skills
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Narayana Health
- Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the country, with a particularly strong presence in the southern state of Karnataka and eastern India, as well as an emerging presence in northern, western and central India. We believe that the Narayana Health brand is strongly associated with our mission to deliver high-quality, affordable healthcare services to the broader population by leveraging our economies of scale, skilled doctors, and an efficient business model.
In aggregate, our centres provide advanced levels of care in over 30 specialties, including Cardiology and Cardiac Surgery, Cancer Care, Neurology and Neurosurgery, Orthopaedics, Nephrology and Urology, and Gastroenterology.
- Contact Company:_Narayana Health
- Address:_NARAYANA HRUDAYALAYA PHARMACY,258/A,, A unit of Narayana Hrudayalaya Limited,, Bommasandra Industrial Area,Hosur Road Anekal Taluk,, BANGALORE, Karnataka, India

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India DexyAI Full time

    Some experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing...

  • Customer Success Executive

    4 hours ago

    Bengaluru, India Intentwise Full time

    Full-Time India 1 - 4 years **Company Overview**:Intentwise is a Retail media optimization and analytics platform. We help brands, sellers, and agencies maximize returns from advertising spend on marketplace channels such as Amazon, Walmart, and Instacart. Intentwise was founded in 2016 by two seasoned executives with deep advertising technology and data...

  • Customer Success Executive

    1 week ago

    Bengaluru, India LeadSquared Full time

    Customer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1500 businesses across 30 countries in Education,...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India IDDION SOLUTIONS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionIDDION SOLUTIONS is a future-ready platform for identity and workforce management. Our flagship brand, RegX, is a Contract Labour Management Solution (CLMS) designed to streamline onboarding to offboarding, digitizing contingent workforce management with transformed compliance, and real-time centralized insights of the extended workforce....

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India Karix Full time

    Job Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India QpiAI Full time

    At QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client...

  • Customer Success Executive

    24 hours ago

    Bengaluru, India Nuance Full time

    JOB SUMMARY: Customer Success Executive (CSE) is the primary customer contact for Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Enterspace Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job DescriptionDesignation: Customer Success ExecutiveLocation: Malleswaram, Bengaluru.Department: BusinessReporting to: Director – Business HeadRole OverviewWe are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The...