Inbound Customer Support

2 days ago

Hebbal Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading bank in India.
- Taking care of customer concerns and queries for premium and online banking services.
- Helping customers with data, information, and technical know-how on digital banking services online.
- Guiding customers on the savings account, current account, banking transactions, debit card, ATM, credit card, online/ internet banking, Cash, credit transactions, and Bank fraud and prevention.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Premium Banking
- Post: Super Premium Associate (Inbound Customer Support)
- Location: Hebbal, Bangalore
- Shift timings: 24x7 rotational shifts (any 09 hour shift )
- Working Days: 05 days (Rotational)
- Week Offs: 02 days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹28,000 (₹33,000 CTC) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- One side Cab Service (before 6:00 am & after 10:00 pm login/logouts)

SELECTION CRITERIA
- Bachelor’s degree in any field
- Min 18 months of banking customer support experience (BPO)
- Proficiency in English and Hindi languages
- Applicant should be ready to join immediately and WFO
- 02 dose Vaccination mandatory for interview

REQUIRED SKILLS
- Excellent communication skills (Hindi & English)
- Knowledge of customer service principles and practices
- Excellent customer service & Interpersonal skills
- Ability to work independently and as part of a team

INTERVIEW PROCEDURE
- Round 1 - HR Interview
- Round 2 - AMCAT
- Round 3 - Operations
- Round 4 - Client

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- banking customer support (BPO): 2 years (preferred)

**Language**:

- Hindi (required)
- fluent English (required)

**Speak with the employer**
+91 8287260055
- Health insurance

  • Inbound Customer Support

    1 week ago

    Hebbal, Bengaluru, Karnataka, India Project X Placements Full time

    ROLES AND RESPONSIBILITIES - Provide voice support to customers for a leading bank in India. - Taking care of customer concerns and queries for premium and online banking services. - Helping customers with data, information, and technical know-how on digital banking services online. - Guiding customers on the savings account, current account, banking...

  • Inbound Customer Support

    1 week ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Role DescriptionThis is a full-time role for an Inbound Customer Support specialist at 1path2peace. The specialist will handle incoming customer inquiries via phone, email, or chat. Key responsibilities include troubleshooting issues, providing technical support, ensuring customer satisfaction, and resolving problems in a timely manner. This is an on-site...

  • Customer Support/bpo Executive

    2 days ago

    Bengaluru, Karnataka, India Element Technologies Inc Full time

    Role: Customer Support/BPO Executive (Inbound & Outbound) Location: Bengaluru (MG Road) Work from office-5 days Experience: 1 to 5 Years Notice Period: Immediate to 30 Days About the Role: Are you a customer-focused professional with experience in BPO or call centre environments? We’re looking for a Customer Support Executive to manage inbound and...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Customer Support

    4 days ago

    Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    We are hiring for Customer support - International Voice Process Location: Manyata Tech Park, Hebbal CTC upto 4 lpa Role: - Handling inbound calls of international voice providing them with information, support and solutions. - Understand customer concern and providing Accurate and timely Responses,Record customers interaction. Handle voice process - 5...

  • Customer Support Representative

    4 days ago

    Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    **Urgent Hiring for Customer Care Executives** - Handling Customer queries over phone - Inbound voice support - Work 24/7 shift **Job Requirements -** - Need Excellent English communication - Qualification - UG - Must have minimum six month of BPO / customer support experience - Should have excellent communication in English (Both verbal and Written) -...

  • Customer Support Associate International Voice

    1 week ago

    Hebbal, Bengaluru, Karnataka, India JVW Technologies Full time

    **Job description** Urgently hiring for International Voice Process and non voice process (Minimum 6 months experience in Voice, Chat, Non Voice Process) Location: Manyata Techpark, Bangalore - Receive inbound calls to gather and verify required information and to solve customer queries - Have excellent judgment skills to be able to properly evaluate...

  • Inbound Customer Service Representative

    4 days ago

    Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    **Job Title**: Inbound Customer Service Representative - **Shift Timings**: Night Shift - **Work Type**: On Site **Requirements**: - **Experience**: Minimum 3 years in inbound international customer service. - **Language Skills**: Excellent spoken English. - **Skills**: Calling skills, proficiency in CRM software and MS Office. - **Education**: High school...

  • Customer Support Agent

    1 week ago

    Bengaluru, Karnataka, India Zoomcar Full time

    Position: Customer Support Executive (Inbound) Company: Zoomcar Location: Bangalore Type: Full-Time (24/7 shift, rotational off)About the Role: - Deliver product and service information to customers, resolving their issues effectively. - Escalate complex issues to the relevant team, ensuring proper follow-up and resolution. - Maintain accurate records of...

  • Customer Support Agent

    2 days ago

    Bengaluru, Karnataka, India Zoomcar Full time

    Position: Customer Support Executive (Inbound) Company: Zoomcar Location: Bangalore Type: Full-Time (24/7 shift, rotational off)About the Role: - Deliver product and service information to customers, resolving their issues effectively. - Escalate complex issues to the relevant team, ensuring proper follow-up and resolution. - Maintain accurate records of...