IT Support Executive

4 days ago

Mumbai Maharashtra, India Green Heaven Software Pvt Ltd Full time

**IT Support Executive**

**Role Definition**

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers. As well as Generating revenues from New & existing customer for **MOZAR Software / Green Heaven Software Pvt Ltd** by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

v Receive customers call and solve Queries.

v Solve The User Issues Over Mail / Telephone / Online.

v Provide support & training remotely / telephonen / Online.

v Client Satisfaction Oriented.

v Excellent verbal and written communications skills in Marathi & Hindi is must.

v Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

v Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

v Should master in Excel, Word & Power Point Presentation.

v Generate leads that develop into new customers.

v Answering customers' questions on the Services / Products.

v Manage inbound/ outbound customer calls in a timely manner.

v Demonstrating and presenting products / services.

v Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

v Analytical And Problem-Solving Skills & Willing to work extra hours.

v Maintain Log sheet in given format of all cases handled on day basis.

v Should have experience in End User Support & Strong knowledge in troubleshooting.

v Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

**Support Measurement Metrics**

No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

Pay: ₹10,000.00 - ₹20,000.00 per month

Shift:

- Day shift

**Language**:

- Marathi, Hindi & English (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: Remote

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