IT Support Executive

1 week ago

Mumbai Maharashtra, India Green Heaven Software Pvt Ltd Full time

**IT Support Executive**

**Role Definition**

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers. As well as Generating revenues from New & existing customer for **MOZAR Software / Green Heaven Software Pvt Ltd** by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

v Receive customers call and solve Queries.

v Solve The User Issues Over Mail / Telephone / Online.

v Provide support & training remotely / telephonen / Online.

v Client Satisfaction Oriented.

v Excellent verbal and written communications skills in Marathi & Hindi is must.

v Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

v Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

v Should master in Excel, Word & Power Point Presentation.

v Generate leads that develop into new customers.

v Answering customers' questions on the Services / Products.

v Manage inbound/ outbound customer calls in a timely manner.

v Demonstrating and presenting products / services.

v Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

v Analytical And Problem-Solving Skills & Willing to work extra hours.

v Maintain Log sheet in given format of all cases handled on day basis.

v Should have experience in End User Support & Strong knowledge in troubleshooting.

v Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

**Support Measurement Metrics**

No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

Pay: ₹10,000.00 - ₹20,000.00 per month

Shift:

- Day shift

**Language**:

- Marathi, Hindi & English (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: Remote

  • IT Support Executive

    1 week ago

    Pune, Maharashtra, India Shipco IT Full time

    **Description**: Are you passionate about providing top-notch technical support and optimizing IT processes to enhance organizational efficiency? Do you thrive in delivering exceptional service while solving complex IT challenges? We are looking for a talented and detail-oriented **IT Support Executive** to join our dynamic team. In this role, you will take...

  • ERP Support Executive

    2 weeks ago

    Kandivali, Mumbai, Maharashtra, India Tech Turmeric IT Services Full time

    A Technology Development Company with a core focus on ERP Development & Implementation with other Development Services - Experience in Implementation / Support of ERP Solutions - Basic know how of the ERP Domain like Purchase, Sales, Inventory, Production and Financial Accounting, Service etc. Modules - Know how on ERP Terminologies like PO, GRN, SO, Invoice...

  • Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time

    **Job Summary**: We are seeking a dedicated and enthusiastic **Customer Support Executive** to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. **Key...

  • Sales Support Executive

    1 week ago

    Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time

    **Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...

  • Key Account Executive

    8 hours ago

    Powai, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Powai Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Key Account Executive

    8 hours ago

    Ghatkopar, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Ghatkopar Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Client/customer Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India Neural IT Full time

    **Job description** - New Client set-ups of HRMS Software. - Help the client to set up the complete HRMS software - Handle client service or support related incoming requests. - Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up. - Research and resolve each client...

  • Customer Support

    5 days ago

    Navi Mumbai, Maharashtra, India Neural IT Full time

    **Job description** - New Client set-ups of HRMS Software. - Help the client to set up the complete HRMS software - Handle client service or support related incoming requests. - Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up. - Research and resolve each client...

  • Sales Executive

    5 days ago

    Navi Mumbai, Maharashtra, India Yogi Executive Hotel Full time

    **Key Responsibilities**: - Prospect and generate new leads through various channels, including cold calling, networking, and referrals. - Develop and maintain relationships with key decision-makers and clients. - Present and demonstrate Yogi Executive's products/services to potential clients. - Understand clients' needs and tailor solutions to meet their...

  • Desktop Support Executive

    6 days ago

    Mumbai, India Texona It Services Full time

    **Expriance Required**: Minimum of 2 yrs ❖ **Location**: Mumbai / Nagpur Greetings from Texona IT Services! We are having immediate opening for Desktop Support Executive Position for mumbai Location. **Job Details**: Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal...