Customer Support Executive

**Job Overview**:
We are seeking a highly motivated and customer-focused **Customer Support Executive** to join our dedicated support team. In this role, you will be the first point of contact for customers, providing exceptional service through various communication channels. Your primary responsibility will be to resolve customer inquiries, concerns, and issues efficiently, while ensuring a positive and memorable customer experience.

**Key Responsibilities**:

- **Customer Assistance**:

- Address customer complaints, concerns, and product issues, offering appropriate solutions and alternatives.
- Provide accurate product/service information and troubleshoot any technical problems.
- Guide customers through account-related inquiries, including billing, order status, returns, or cancellations.
- **Problem Resolution**:

- Identify the root cause of customer issues and escalate to relevant departments if necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.
- Maintain detailed records of customer interactions, feedback, and any actions taken in the CRM system.
- **Product Knowledge**:

- Continuously update your knowledge of company products, services, and policies to provide accurate and relevant information to customers.
- Participate in training and development sessions to stay current with updates or changes in products/services.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers by being approachable, empathetic, and solution-oriented.
- Ensure that customer feedback is collected, logged, and passed to relevant teams for continuous improvement.
- **Administrative Support**:

- Assist with managing customer accounts, order processing, and other administrative tasks as required.
- Ensure all customer support requests are recorded accurately and are processed in accordance with company policies.
- **Team Collaboration**:

- Work closely with other team members to ensure consistent service delivery.
- Share insights, feedback, and best practices with colleagues to enhance overall team performance.
- **Performance Metrics**:

- Meet or exceed service level targets (e.g., average response time, resolution time, customer satisfaction scores).
- Participate in performance reviews and contribute to the improvement of departmental processes.

**Qualifications**:

- **Education**:

- High school diploma or equivalent (required); Bachelor's degree in any field (preferred).
- **Experience**:

- 0-2 years of experience in customer service, call center, or support roles (preferred).
- Previous experience with customer service tools or CRM systems (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
- **Skills & Competencies**:

- Strong communication skills (both verbal and written) with a customer-centric approach.
- Good problem-solving and conflict resolution abilities.
- Patience and empathy in dealing with customer issues.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Ability to multitask and manage time effectively.
- Basic computer literacy (MS Office, internet navigation, CRM tools).
- **Desirable Traits**:

- Positive, friendly attitude with a passion for helping customers.
- Strong team player with a collaborative mindset.
- Adaptability and the ability to handle challenging situations with grace.
- Willingness to learn and grow within the customer support field.

**Why Join Us**:

- **Competitive salary and benefits package**:

- **Opportunities for career growth and development**:

- **Inclusive and supportive work environment**:

- **Dynamic team culture that values customer-first thinking**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person