Customer Support Executive

19 hours ago

Mumbai Maharashtra, India Ergode IT Services Pvt. ltd. Full time

**Job Summary**:
We are seeking a dedicated and enthusiastic **Customer Support Executive** to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services.

**Key Responsibilities**:

- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Provide product and service information to customers, assisting them in making informed decisions.
- Process orders, refunds, and returns as needed.
- Troubleshoot product or service issues and offer effective solutions.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Identify recurring customer issues and suggest process improvements to enhance customer experience.
- Ensure timely follow-up on pending issues and customer feedback.
- Stay up-to-date with product updates and company policies to provide accurate information to customers.

**Qualifications**:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Empathy and patience to effectively handle customer concerns.
- Ability to multi-task and work in a fast-paced environment.
- Basic computer skills and proficiency in using CRM tools.
- Strong problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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