Customer Support Executive

4 days ago

Mumbai Maharashtra, India Ergode IT Services Pvt. ltd. Full time

**Job Summary**:
We are seeking a dedicated and enthusiastic **Customer Support Executive** to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services.

**Key Responsibilities**:

- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Provide product and service information to customers, assisting them in making informed decisions.
- Process orders, refunds, and returns as needed.
- Troubleshoot product or service issues and offer effective solutions.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Identify recurring customer issues and suggest process improvements to enhance customer experience.
- Ensure timely follow-up on pending issues and customer feedback.
- Stay up-to-date with product updates and company policies to provide accurate information to customers.

**Qualifications**:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Empathy and patience to effectively handle customer concerns.
- Ability to multi-task and work in a fast-paced environment.
- Basic computer skills and proficiency in using CRM tools.
- Strong problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

  • Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India Prolegion Full time

    **Customer Support Executive***: OneSpider Technologies LLP - Mumbai, Maharashtra, India- Posted on 25 Apr, 2025**Job Details**: **Skills**: **Account** **GST** **Customer Service** **Customer Support** **Software Support** **Accounting Software** **ERP** **Job Type**: **FULL-TIME** **Availability**: **15-30 days** **Experience Level**: **1-2...

  • Customer Executive

    1 week ago

    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Single Debt Full time

    Job description We Are Hiring - Customer Support Executive Position: Customer Support Executive (Paralegal Team) Shift: Pure Day Shift (9 AM - 6:30 PM) Work Schedule: 6 days/week (1 Saturday off/month) Company Description Single Debt is India’s first and only Debt Management Company, leading the #DebtFreeIndia mission with over 40 years of global...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India CORVISION HR SERVICES (OPC) PRIVATE LIMITED Full time

    Independently manage P.O. related work communication from the quoting stage to completion with all stake holders. - Act as a liaison between the team at the office and site, as well as with Customers, throughout the execution - Expected to take the lead during execution and resolve issues with the Support of relevant team members - Capable of handling...

  • Customer Support Executive

    15 hours ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Opening with leading MNC Position Customer support Executive Work Location Mumbai- Work From Office WFO Exp Freshers - 2 years experience kindly share your CV annu marlin cielhr com General shifts- degree or diploma 5 days of working no cab facilities communication- hindi marati

  • Customer Support Executive

    7 days ago

    Malad, Mumbai, Maharashtra, India Xpertalk Infotech Full time

    As a **Customer Support Executive**, you will be responsible for handling customer inquiries, and complaints. **Key Responsibilities-** - Troubleshoot customer issues and provide solutions in a timely manner - Maintain accurate records of customer interactions and transactions - Meet or exceed established customer satisfaction goals **Requirements-** -...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Jobmate Full time

    **Job Title**: Customer Support Executive **Location**: Chandivali, Mumbai **Work Mode**: 5 Days Work from Office **Shift**: Rotational Shifts We are hiring Customer Support Executives with excellent communication skills and strong typing speed to manage customer interactions effectively. **Requirements**: - **Qualification**: 10th, Intermediate, or any...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Accurex Biomedical Pvt Ltd Full time

    **Job Title** - Customer Support Executive **Location**: - Boisar **Job Overview** **Key Responsibilities** Data entry and approvals for pick up etc to be coordinated Ensuring customer gets feedback on faulty kits within TAT Evaluate the defective reagents returned by the customer. Follow up with QA/ QC team on identifying the reason/ fault for the...