Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India MyOperator Full time

We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.

**Key Responsibility Area**
- Build expert and dynamic knowledge of company products and services
- Ensure high FCR% for Chat & Calls with Low Resolution time.
- Good written skill so that tickets can be handled properly.
- Respond quickly, professionally, and accurately to all customer inquiries regarding product, Complaints, Request etc.
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible

**Requirements**:

- 1-2 Yrs of support experience in Customer Service, technical Support, S2S, SAAS.
- Should have excellent communication and negotiation skills.
- Should have time management and planning skills.
- Should have good negotiation & customer prospecting skills.

**Benefits**:

- Incentive (based on Performance)
- BYOD/Wi-Fi Reimbursement

MBA

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