Technology System Administrator

Overview:
**ABOUT PHASTAR**
Phastar is a multiple award-winning global biometrics Contract Research Organisation (CRO). We partner with pharmaceutical, biotechnology and medical device organisations to provide the expertise and processes to manage and deliver on time, quality biostatistics, programming, data management and data science services. Operating across the UK, US, Canada, France, Spain, Germany, Kenya, Australia, India, China, and Japan, PHASTAR is the second largest specialised biometrics provider globally, and the largest in the UK.

**WHY PHASTAR**

Accredited as an outstanding company to work for, Phastar is committed to employee engagement, workplace satisfaction and ensuring a healthy work-life balance. We offer flexible working, involvement in developing company-wide initiatives, structured training and development plans, and a truly supportive, fun, and friendly environment.

What’s more, when you join our team, Phastar will plant a tree in your honour, as one of our Environmental, Social and Governance (ESG) initiatives. So, not only would you get your dream job, you’ll also be helping to save the planet

**THE ROLE**

As a Technology System Administrator, you will work as a member of Technology team and be a key player in the implementation, support, and ongoing development of Oracle NetSuite and Oracle Open Air.

You will work with Technology, HR, Finance, PMO Teams, and end users to maintain, design and implement the 2 platforms. In future phases, configuring and maintaining integrations - possibly using middleware.

**Responsibilities**:
**Managing the environment**:

- Responsible for the environment and its related connectivity
- Named Contact with Oracle
- Named Contact with System Implementer
- Manage Production and Sandbox environments e.g. refreshing the sandbox as required for testing
- First point of contact in emergency for required maintenance or down time

**Trouble shooting**
- Provide Oracle expertise utilizing industry experience, business analysis, best practices, and a pragmatic mindset to resolve queries
- Go to person, supporting employees and 3rd party vendors in resolution of technology issues relating to environment and processes

**Security and compliance**:

- Creating and managing systems permissions, user profiles, and providing access to the System. This covers all workers, vendor access including System Implementers and Oracle
- Ensuring that security permissions are correct to limit access using principle of least privilege
- Segment security may be required between Teams
- Ensuring compliance with local data laws e.g. GDPR

**Audit**
- Perform regular audit checks

**Software updates**:

- Manage the bi-annual upgrades, ensuring upgrades do not adversely affect PHASTAR configuration
- Update test scripts/scenarios to keep current, and manage the Functional Team Administrators to ensure any testing is carried out ahead of the upgrade

**Training and Documentation**:

- Create and maintain relevant system and process documentation

**Connectivity**
- Maintain CSVs/APIs/Middleware to ensure any amendments to data mapping is reflected correctly

**Performance**:

- Monitor performance and outage time

**Data Management**:

- Comfortable with managing data and data loads

Qualifications:

- 2-3 years of hands-on experience with Oracle NetSuite and/or Open Air
- Efficient in data types, fields, forms, roles and permissions, page layouts, searches / reports, and NetSuite and/or Open Air data model
- Oracle integrations and maintenance
- Experience working within or alongside HR, Finance and PMO functional teams
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills