Systems Administrator

19 hours ago

Remote, India Pearl Technologies Ltd. Full time

**Description**

Pearl Technologies invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are currently expanding and looking to add a motivated and experienced System Administrator.

**Responsbilities**:
Oversee the day-to-day IT operations for your teams, ensuring you and your team implement and follow our set of best practice operating procedures
- Manage the documentation and ensure all documentation remains current and up to date
- Monitor the SLAs and ensure SLAs are continuously and routinely met
- Routinely monitor and manage your groups defined KPIs
- Serve as the escalation manager for high profile incident management
- Ensure you and your team build a strong working relationship with your teams
- Routinely provide the Senior Leadership team with reports & other data points as requested
- Follow the proper ITIL service delivery model, enabling us to scale with repeatable and predictable results
- Continuously monitor and measure key service delivery metrics and react to key data points as required
- Promote a work environment for your employees and others around you that encourage on-going professional development.

**Requirements**:

- Hands-on experience managing and administering Windows Servers, Active Directory, Azure or other cloud workspace environments
- Hands-on experience managing VMWare environments, Zerto, Veeam etc.
- Experienced supporting and troubleshooting SMB networks, switches, routers, WiFi networks, firewalls
- Familiar with Azure AD and Exchange online
- Experienced with cloud backup technologies, such as Azure AD, Datto, Veeam, etc.
- Past experience working with endpoint and end-user security tools and services, such as A/V, Microsoft defender, EDR, Knowbe4, etc.
- Prior experience with process management and familiar with the ITIL foundation
- A understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan

**You must have a**
- Strong analytical and technical problem-solving skills
- The ability to mentor others and help others develop their skillsets
- A passion for learning and embracing new technology

**Nice to have**
- Microsoft Intune experience
- Microsoft certifications
- Experience working with SMB networking technologies, such as, Cisco Umbrella, Fortinet, VMWare, Zerto, Citrix, Infoblox etc.
- Familiar with virtualization and cloud desktops
- Prior automation and scripting experience a huge plus

**Benefits**:

- Competitive Salary
- Career Growth

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

Work Location: Remote

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