Desktop Support Technician

2 weeks ago

Surat Gujarat, India Rayzon Solar Full time

We are looking for Desktop support Engineer for our Kosamba location, Surat.

Key Responsibilities:

- **Remote Support**:Provide remote technical assistance to users, including troubleshooting and resolving issues.
- **User Training**:Train users on the use of new software, hardware, and IT policies.
- **Asset Management**:Manage technology inventory, track hardware and software assets, and assist with procurement.
- **Documentation**:Document technical issues, solutions, and troubleshooting steps in a ticketing system.
- **Network Support**:Troubleshoot and resolve network connectivity issues, including internet access and local area networks.
- **Collaboration**:Collaborate with other IT staff and vendors to resolve complex issues and implement new technologies.
- **System Monitoring**:Monitor the performance and efficiency of desktop infrastructure and provide recommendations for improvement.

**Required Skills**:

- **Troubleshooting Skills**:Ability to diagnose and resolve technical issues, both remotely and on-site.
- **Communication Skills**:Ability to communicate technical information clearly and concisely to both technical and non-technical users.

Pay: ₹10,052.95 - ₹25,000.00 per month

Shift:

- Day shift

Work Location: In person

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