Desktop Support Technician I

1 day ago

Vadodara Gujarat, India Qualifacts Systems, Inc. Full time

Job Description:
Qualifacts

is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

This is an onsite position, 5 days/week, in the Vadodara office working the Day SHIFT. Remote applicants will not be considered.

Responsibilities for the Desktop Support Tech I- Provide hardware and software support for both remote and office users- Provide direct service for IT networks- Maintain a work log of job tickets and maintenance tasks- Stay updated on new developments in, and analyze reviews of, computing technologies- Maintain and manage Active Directory including set up of new users, Administer Azure, and Office 365 environments- Assist team with Corporate IT projects-
- Work closely with other roles to research new tools and technologies that can better support business needs- Effectively communicate issues to both technical and non-technical stakeholders- Collaborate on one or more projects

Qualifications of the Desktop Support Tech I- Higher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC)- 1 to 2 years of related experience including:2+ years working with Windows Desktop Operating Systems1+ years working with Microsoft Active Directory1+ years as a system administrator / Helpdesk Support Technician1+ years working with Microsoft Office 365 Administration- Experience in Microsoft Office Suite- Basic troubleshooting skills and problem solving

Knowledge, Skills, and Abilities of the Desktop Support Tech I- Excellent troubleshooting expertise and enthusiastic problem solver- Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously- Determined to succeed- Approachable, open, and consultative- Exceptional customer service- Diplomatic, but firm- Has little or no role in decision-making but will be asked to propose and discuss solutions- Expected to collaborate and interact with team members and employees outside of the IT organization- Must be comfortable discussing and debating technical and softskill situations to learn and grow- Work on assignments that are routine in nature, requiring limited judgment

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Desktop Support Technician I

    1 day ago

    Vadodara, Gujarat, India Qualifacts Systems, Inc. Full time

    Job Description: - Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • Desktop Support Technician

    2 weeks ago

    Nizampura, Vadodara, Gujarat, India OM SAI ENTERPRISE Full time

    **Job Title**: Desktop Support Engineer **Location**: VADODARA GUJARAT **Job Type**: [Full-time / Part-time / Contract] **Experience Level**: [Fresher /Entry / Mid / Senior] **Reporting To**: IT COMUNICATION/ IT Support Lead/ CAMERA SUPPORT **Job Summary**: **Key Responsibilities**: - Provide first and second-level technical support for desktops,...

  • IT Support Technician

    1 week ago

    Ahmedabad, Gujarat, India CARE INFOTECH Full time

    **IT Support Technician - Ahmedabad** **Location**: Ahmedabad, Gujarat **Type**: Full-Time **Experience**: 1-3 years **Responsibilities**: - Provide desktop and laptop support - Install and troubleshoot Windows OS and MS Office - Handle printer setup and basic networking issues - Maintain logs and escalate unresolved issues **Requirements**: - Diploma...

  • Desktop Support Technician

    1 week ago

    Surat, Gujarat, India Rayzon Solar Full time

    We are looking for Desktop support Engineer for our Kosamba location, Surat. Key Responsibilities: - **Remote Support**:Provide remote technical assistance to users, including troubleshooting and resolving issues. - **User Training**:Train users on the use of new software, hardware, and IT policies. - **Asset Management**:Manage technology inventory, track...

  • Associate, IT Desktop Support

    1 week ago

    Vadodara, Gujarat, India Navaera Software Services Private Limited Full time

    NAVAERA Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major...

  • Desktop Support Associate Technician

    2 weeks ago

    Ahmedabad, Gujarat, India TTEC Full time

    Desktop Support Associate Technician Roles and Responsibilities: - Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting) - Responsible for receiving / logging calls from customers as per specified norms. -...

  • Senior Desktop Technician

    1 week ago

    Vadodara, Gujarat, India beBeeEngineering Full time ₹ 1,04,000 - ₹ 1,30,878

    Desktop Engineer PositionWe are looking for a skilled and experienced Desktop Engineer to join our team. The successful candidate will have excellent technical skills, strong analytical abilities, and good communication skills.The primary responsibility of this role is to provide technical support for desktops, laptops, printers, and other peripheral...

  • IT Desktop Support Specialist

    2 weeks ago

    Vadodara, Gujarat, India beBeeIT Full time ₹ 8,00,000 - ₹ 12,00,000

    Desktop Support ProfessionalThis role requires technical support for desktop computers, troubleshooting issues, and performing computer repairs. A Desktop Support Specialist will be responsible for:Diagnosing hardware and software problems to efficiently resolve system downtime.Resolving network connectivity issues to ensure seamless communication between...

  • IT Desktop Support Expert

    1 week ago

    Vadodara, Gujarat, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Overview:We are seeking an experienced IT Desktop Support Expert to provide technical assistance for desktop computers and troubleshoot various issues.Main Responsibilities:Provide expert technical support for desktop computersTroubleshoot hardware and software issuesManage printer support and ensure smooth operation of office equipmentAssist employees...

  • Desktop Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeedesktop Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title:Desktop Management SpecialistWe are seeking a highly skilled Desktop Management Specialist to join our team. In this role, you will be responsible for the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.Main Responsibilities:Oversee the management and maintenance of desktops, laptops, and...