Desktop Support Technician I

1 day ago

Vadodara Gujarat, India Qualifacts Systems, Inc. Full time

Job Description:

- Qualifacts

is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
- This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered.
- Responsibilities for the Desktop Support Tech I
- Provide hardware and software support for both remote and office users
- Provide direct service for IT networks
- Maintain a work log of job tickets and maintenance tasks
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Maintain and manage Active Directory including set up of new users, Administer Azure, and Office 365 environments
- Assist team with Corporate IT projects
- Work closely with other roles to research new tools and technologies that can better support business needs
- Effectively communicate issues to both technical and non-technical stakeholders
- Collaborate on one or more projects
- Qualifications of the Desktop Support Tech I
- Higher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC)
- 1 to 2 years of related experience including:

- 2+ years working with Windows Desktop Operating Systems
- 1+ years working with Microsoft Active Directory
- 1+ years as a system administrator / Helpdesk Support Technician
- 1+ years working with Microsoft Office 365 Administration
- Experience in Microsoft Office Suite
- Basic troubleshooting skills and problem solving
- Knowledge, Skills, and Abilities of the Desktop Support Tech I
- Excellent troubleshooting expertise and enthusiastic problem solver
- Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously
- Determined to succeed
- Approachable, open, and consultative
- Exceptional customer service
- Diplomatic, but firm
- Has little or no role in decision-making but will be asked to propose and discuss solutions
- Expected to collaborate and interact with team members and employees outside of the IT organization
- Must be comfortable discussing and debating technical and softskill situations to learn and grow
- Work on assignments that are routine in nature, requiring limited judgment

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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