Desktop Support Technician

2 weeks ago

Nizampura Vadodara Gujarat, India OM SAI ENTERPRISE Full time

**Job Title**: Desktop Support Engineer

**Location**: VADODARA GUJARAT

**Job Type**: [Full-time / Part-time / Contract]
**Experience Level**: [Fresher /Entry / Mid / Senior]
**Reporting To**: IT COMUNICATION/ IT Support Lead/ CAMERA SUPPORT

**Job Summary**:
**Key Responsibilities**:

- Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi).
- Support Microsoft Office 365 and Windows OS (Windows 10/11).
- Maintain inventory of hardware and software assets.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Assist in setting up and supporting conference room equipment and video conferencing tools.
- Perform routine maintenance and system updates.
- Document technical procedures and user guides.

**Requirements**:

- 10th pass,12th pass,Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Freshers also apply,1-3 years of experience in desktop support or similar IT support roles.
- Basic understanding of Active Directory, DNS, DHCP, and ITIL practices.
- Familiarity with imaging tools, remote desktop support tools (e.g., TeamViewer, AnyDesk), and ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Certifications like CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

**Preferred Skills (Optional)**:

- Experience with MacOS or Linux systems,windows.

**Work Environment & Benefits**:

- [Flexible work hours / On-site / Hybrid option if applicable]
- [ paid time off, professional development, etc.]

**Job Types**: Full-time, Fresher, Internship

Pay: ₹10,043.24 - ₹15,784.78 per month

Shift:

- Day shift

Work Location: In person

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