Desktop Support Technician Ii

3 days ago

Vadodara Gujarat, India Qualifacts Systems, Inc. Full time

Job Description:
Responsibilities
- Provide hardware and software support for both remote and in-office users.
- Provide direct service for IT networks.
- Maintain a work log of job tickets and maintenance tasks.
- Remains current with technology trend and computing technologies.
- Maintain and manage Active Directory including set up of new user, Administer Azure, and Office 365 environments.
- Partner with departments to research new tools and technologies that can better support business needs.
- Effectively communicate issues to both technical and non-technical stakeholders.
- Collaborate and interact with team members and employees outside of the IT organization.
- May be required to engage with vendors for technical discussions.
- Provide collaboration and technical support to peers and other teams.
- Install, configure, and maintain company end user computer environment.
- Organize installations and updates in compliance with Change Control policies.
- Participate in projects, including company-wide migrations, both in-office and remotely.
- Assist team with Corporate IT projects.
- Provide collaboration, and technical support to the Corporate IT Operations department to continuously improve policies and procedures.

Requirements
- High School Diploma or GED
- 2 to 4 years of related experience in the following:
o 3+ years working with Windows Desktop Operating Systems.

o 2+ years working with Microsoft Active Directory.

o 1+ years as a system administrator /Desktop engineer.

o 1+ years working with Microsoft Office 365 Administration.

o 1+ years working with PowerShell - Basic Scripting.

o Experience in Microsoft Office Suite.

o Excellent troubleshooting expertise and enthusiastic problem solver.

o Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.

o Approachable, open, and consultative - Exceptional customer service.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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